Administrative Staff

Job Summary:
• Prepares case files and Disability Benefits Questionnaires (DBQ) assigned in the client portal.
• Requests, downloads, and saves medical records in SharePoint.
• Monitors provider portals for fresh cases and lists these cases in the VES sheet and sets up for billing in the case tracker sheet.
• Monitors for addendum; prepares addendum sheet and tags the Nurse VA assigned to the case.
• Case management - monitoring of timely submission of cases; monitoring for TAT (turnaround time achievement)
• Prepares sign-in sheet and appointment forms, and submits sign-in sheet to VES after appointments.
• Coordinates with the medical providers and other team members regarding the scheduled appointments per day.
• Submission of provider available dates for scheduling of cases.
• Keep track of billing and receivables; must perform billing and recon from time to time.
• Document keeping (in SharePoint).
• Must have good communication skills to ass...