Administrative Support Executives (Customer Experience & Marketing Campaign)

Administrative Support Executives (Customer Experience & Marketing Campaign)

Key Responsibilities

• Customer Experience and Administrative Support
  • Support administration of customer satisfaction portals and customer experience dashboards
  • Process new user account creation requests and amendments to existing user access
  • Maintain documentation related to onboarding, user access, and audit records
  • Assist in preparing monthly audit and reporting materials
  • Support basic troubleshooting and coordination for portal access-related matters
  • Perform basic customer satisfaction analysis and reporting using Excel, Power BI, or AI tools
  • Liaise with internal stakeholders to gather inputs related to customer experience improvements
  • Consolidate presentation materials and prepare meeting decks
  • Coordinate meeting schedules, room bookings, presentation facilities, and IT support arrangeme...