Adv Customer Service Support Snr Manager

**Job Description**



+ Translates Oracle Field Services International goals into performance objectives for each team member and measures individual performance against plan.

+ Develops employees through regular 1:1s, performance reviews, development and training needs.

+ Masters all service delivery related processes and advises team members on the effective and efficient way to use

+ Oracle support services and products, tools, interfaces and procedures.

+ Responsible for KPI and metrics improvement.

+ Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.



**Responsibilities**



+ Manages team(s) supporting data centre environments, customer environments and/or operations, addresses identified and escalated routine trends and ensures problem resolutions are documented.

+ Manages team(s) conducting end-to-end on-site hardware insta...