Advanced Application Engr (Capultitlan)

Join a team recognized for leadership, innovation and diversity. Provide reliable technical assistance to internal and external customers. In this role you will provide professional coverage of a Technical Support Helpdesk with a specific focus on PLC‑controlled machines and subsystems and control systems based on C/C++ programming languages. You will support accuracy, timely feedback, and customer satisfaction, driving identification, investigation, resolution, root‑cause analysis, and replication of technical issues. You will build internal relationships to expedite complicated cases, develop a broad understanding of customer needs, and support knowledge sharing. You will help develop Technical Support processes, ensure proper documentation and recording of all activity and communication, and address systemic coordination issues. Key Responsibilities Be part of a team that is solving complex technical problems for customers Balance systematic analysis with decisiveness Consistently m...