Advanced Associate, Customer Service

Job Description



The Accommodations Scheduling Coordinator is responsible for providing operational

support to clients and candidates to ensure testing accommodations are correctly

implemented. Responsibilities include handling client and candidate inquires related to

testing with approved accommodations, scheduling exam appointments, and coordinating with clients, external vendors, internal teams, and test centers to ensure requirements are executed properly. The Accommodations Scheduling Coordinator is responsible for scheduling and coordinating all approved accommodations including but not limited to extra time, separate rooms, service providers, equipment, external software, and paper based exams.



SCOPE AND IMPACT OF JOB



Works directly with clients, candidates, vendors, test centers, and internal teams including Program Management, Accessibility & Disability Services, and Capacity Management Group (CMG) to implement a...