Advanced Associate, Professional Services

**Advanced Associate, Professional Services,** this role aligns to industry-level titles such asProcess Leader

**Reports to:** Team Manager, Results Resolution and Special Requirements

**The Role**

In this role, you will support learners, customers, and internal teams by leading on the script return process. UK and International Schools and Colleges return scripts to be marked in every exam session, it is the responsibility of the post holder to track the scripts back to the scanning facility liaising with both customers and courier services. You will play an important part in ensuring every interaction reflects Pearson’s commitment to accuracy, fairness, and high-quality customer service.

You will work in a detail-focused, customer-facing environment where accuracy, timeliness, and professionalism are essential. In your first six months, you will make an impact by consistently meeting service level agreements (SLAs), maintaining strong quality stand...