Advanced Associate, Professional Services

Position Title: Advanced Associate, Professional Services (Customer Service Advisor)

Business Area Overview:

The eProcessing team is part of the Assessment & Qualifications division, and is responsible for ensuring accurate and timely registrations, entries, results and certification for our customers. The team also provides expert advice on complex entry and registration issues for the first line customer service teams.

Position Description:

Role Specific:

Reporting to a team manager, the purpose of this role is to complete and quality check key back office activities which underpin the entry and registration transactions. The post holder will also provide second line support to our customer service teams and to customers in examination centres with complex issues relating to our processes.

Key Accountabilities:

• Ensure a high standard of customer service at all times
• Liaise with customer and customer service teams by ph...