Advanced Associate, Professional Services

**Advanced Associate, Professional Services**
**Reports to:** Team Manager, Customer Operations
**The Role**
In this role, you will support learners, customers, and internal teams by managing certificate replacement requests, subject access requests (SAR), and enquiries relating to historical results and records held across multiple systems. You will play an important part in ensuring every interaction reflects Pearson’s commitment to accuracy, fairness, and high-quality customer service.
You will work in a detail-focused, customer-facing environment where accuracy, timeliness, and professionalism are essential. In your first six months, you will make an impact by consistently meeting service level agreements (SLAs), maintaining strong quality standards, and contributing positively to team collaboration and process improvement.
This role offers a blend of customer service, data handling, and process ownership, with opportunities to support colleagues during peak periods ...