Advanced Field Engineer

Job Description Summary
As the Molecular Imaging, Computed Tomography & Radiopharmacy (MICT & RP) Field Engineer, you will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence. You will also be responsible for developing and maintaining strong interpersonal relationships with customer representatives.

Responsibilities
Job Description

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
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