Advanced Field Engineer

**Job Description Summary**

Advanced Field Engineer for Durban South Africa will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. Also he/she will be responsible for developing and maintaining strong interpersonal relationships with customer representatives.



**Job Description**



**Key responsibilities/essential functions include:**



+ Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.

+ Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

+ Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal...