Advanced IT Technical Support Role

Enhance your career at Stella-Jones as an Advanced IT Technical Support Specialist in Montreal. This hybrid role empowers you to provide expert support to users while handling complex technical issues effectively.
In this Technical Support Specialist II position, you will utilize your 3+ years of IT support experience to serve as a Level 2 escalation point. You will assist English and French-speaking users while focusing on continuous improvements in IT support processes. The role blends technical troubleshooting and user-centered service delivery.
Key Responsibilities:
• Serve as the escalation point for unresolved incidents
• Diagnose hardware, software, and network issues
• Manage Windows-based workstations and mobile devices
• Ensure proper ticket logging and tracking
• Participate in technology implementations and upgrades
Requirements:
• Degree in Information Technology or equivalent experience
• 3+ years in IT support environment
• Proficiency in...