Job Description
About us
1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.
Job Purpose
Be the first line of contact for Pro & Premier customers. Provide 3rd line technical support for tickets escalated. Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs and take ownership of incidents and manage through to resolution.
Duties and Responsibilities
- Monitoring
- Systems and fix potential issues or escalate where required.
- Attend to proactive and reactive monitoring alerts to ensure minimum disruption to customers.
- Troub...
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