Advanced Technical Support Engineer, Home Solutions

About Schneider Electric:
We have an exciting opportunity for an Advanced Technical Support Engineer - Home and Building Automation to join our Pacific Zone Technical Support team. Based in Sydney or Adelaide (Australia), this role will report to the Team Leader - Advanced Technical Support, Building Automation.
As an Advanced Technical Support Engineer, you will perform a key role in guiding our Schneider Electric customers and businesses in their post-sales journey. This includes installation, set-up support, maintenance support and remote troubleshooting assistance.
Key responsibilities include:
Home & Buildings Automation Support
* Understanding customer issues and expectations, including assessment of all relevant information which is required to perform comprehensive technical support
* Managing the resolution of customer issues. This includes liaising with multiple stakeholders (Local & global expert support tea...