Advanced Technical Support Engineer

Mission As an Advanced Technical Support Engineer for Digital Power, you are a key contributor to customer success and sustainable growth, acting as a trusted technical partner for Schneider Electric customers. Your mission is to deliver outstanding customer experiences by providing advanced technical expertise on EcoStruxure™ and Digital Power solutions, ensuring fast issue resolution, strong ownership, and proactive value creation throughout the customer lifecycle. You play a critical role in enabling customers to fully adopt, operate, and scale digital and automation technologies, supporting Schneider Electric’s ambition to advance energy efficiency, automation, and digitalization. Key Responsibilities Customer & Technical Support Excellence Provide advanced post‑sales and selective pre‑sales technical support for Digital Power solutions through multiple channels (case management tools, phone, email, remote sessions). Take end‑to‑end ownership of customer cases, from initial analysi...