Advanced Technical Support Representative Role

Join Beanfield as an Advanced Technical Support Representative, focusing on troubleshooting commercial services and managing complex customer issues. This role thrives on leveraging networking technologies and teamwork.

As a Tier 2 Technical Support Representative at Beanfield, you will assist in provisioning and troubleshooting customer services while acting as a key escalation point for complex technical inquiries. Work closely with internal teams to resolve issues efficiently, supporting communities with their fibre internet needs in Canada.

Key Responsibilities:
• Provision and manage Beanfield residential services for clients
• Troubleshoot network issues, including Cisco and GPON setups
• Assist in resolving customer LAN and Wi-Fi problems
• Escalate complex problems to higher technical teams
• Maintain knowledge of current industry technologies

Requirements:
• Deep understanding of OSI model and applicati...