Advisor, Billing

Purpose of the job

Leading the Billing solution Team technically and actively participating to ensure the availability, delivery, and resolution of incidents and subscriber complaints within the established SLAs and KPIs.

Duties and responsibilities

• Align with the organization's strategic directives annually developed, ensuring full synchronization with business and corporate objectives.
• Adhere strictly to departmental standards, policies, and procedures pertinent to the billing function.
• Collaborate with business units and development teams to understand operational requirements and discuss technical solutions accordingly.
• Maintain operational stability across billing modules for GSM and DSL services, ensuring compliance with performance targets and preventing revenue leakage. Oversee end-to-end bill cycle activities, from review with finance t...