Advisor, Customer Service Shared Services

Job Title:

Job Description:

The Role: Advisor, Customer Service Shared Services

The Advisor, Customer Service Shared Services partners closely with regional Customer Service teams and the Directors of Customer Service Operations to ensure smooth day‑to‑day operations. This role provides essential administrative, reconciliation, and customer support services that enable the business to operate efficiently.

What You'll Do:

You will support the Customer Service Representatives (CSRs) by completing a variety of administrative and customer-related tasks, including but not limited to:

• Preparing and sending conformance/analysis certificates to customers.

• Issuing daily consignment stock billing.

• Using SAP and Power BI to extract data for custom reporting and to update customer portals.

• Preparing customer-mandated spread...