Advisor I, Local Temp Hiring – Malaysian
ConcentrixJob Description
Description
The Technical Support Advisor role is to handle incoming general inquiries and technical issues via
emails / chat / phone related to Oculus Reality Labs products. Language of support is Global English.
Essential Functions/Core Responsibilities
● Addressing and resolving inbound customer support inquiries
● Working with internal cross-functional partners to resolve customer inquiries
● Achieve & maintain target performance and on-time metrics
● Ensure each inquiry is “resolved” form the customer’s perspective
● Understand common customer pain-points and actively contribute to a knowledge base of resolution
● Identify opportunities to elevate best practice positioning and help center content creation
● Possess a service-oriented mind set and approach to work, delivers value through service
● The ability to thrive in a dynamic, team-focused environment
● The ability to comprehensively resea...
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