Advisor, Omnichannel transformation and customer journeys

As an Advisor, Omnichannel Transformation and Customer Journeys, you support the ambitions of the Omnichannel Transformation and Customer Journey team by enabling execution and enhancing performance through data-driven insights and stakeholder influence. Through your work, you will have the opportunity to tangibly impact how our member-clients access and interact with our property and casualty insurance products and services. You will contribute to complex, cross-sector projects – identifying opportunities to enhance our customer journeys all while optimizing their performance. You use your keen analytical skills and comprehensive knowledge of our customer journeys and how they relate to the organization’s different distribution channels to do so. You will extract business intelligence and draw from the industry's best practices to inform decision-making. You will collaborate extensively with different stakeholders across disciplines and act as a trusted thought partner, subject mat...