Advisor, Retail Channels (Call Center Supervisor)

Excited to have a role with the responsibility of coaching and mentoring a team of high-quality customer service agents? As an Advisor, Remote Network (Call Center Supervisor), you will play a crucial role in promoting proper process execution, ensuring service level compliance and excellent customer service. Aligned, and consequently, embracing our Digital First strategy, you will be our client-facing champion by promoting and facilitating the migration of clients to our self-service channels. This amazing opportunity will work on-site in San Juan, PR. Don’t miss out on being part of a well-rounded customer service team!

Major Duties and Responsibilities:

Customer Experience: Observe, monitor, and provide feedback to improve customer experience and achieve goals. Foster a sense of connectednessand collaboration within the team, by making our purpose of progress a reality, sharing a common vision, and moving forward together.

Se...