After-sales and Quality Engineer, Heating & WWQ

PRINCIPAL RESPONSIBILITIES AND DUTIES:

1. Handle customer claim regarding heating and WWQ products.

2. Provide on-site technical support for installation and commissioning of heating and WWQ products.

3. Provide on-site or other technical supports on identifying technical problems, troubleshooting and making analysis by different ways and callback.

4. Consult with and advise customers on best service solutions in accordance with specified categories of heating and WWQ products.

5. Support line manager to establish and improve after-sales service system.

6. Provide training for related people (internal and external) and organize service seminars for distributors and Watts staff.

7. Report service regularly with right way (weekly, monthly and yearly)

8. Other tasks assigned by line manager


EDUCATION:College degree or above


EXPERIENCE: At least 3-5 years of after-sales service experienc...