After Sales Associate (Start ASAP)

Join as an After Sales Associate to provide expert client support, troubleshoot POS system issues, and enhance customer experience in a dynamic startup environment.

Your Role

Key responsibilities include:

• Provide live chat support and troubleshooting via group chats, SMS, emails, and phone calls
• Address inquiries, concerns, and technical issues related to the POS system and hardware
• Prioritize speed and quality in responses to achieve effective resolutions
• Act as liaison between clients and internal teams to convey client needs
• Collaborate with cross-functional teams to resolve client concerns
• Continuously improve template messages for efficiency and consistency
• Create one-page guides, tutorial videos, and other materials to enhance client self-service
• Utilize client feedback to suggest product and service improvements
• Update trackers to maintain accurate records of cli...