After-Sales & Service Lead

About CRA Energy Combustion Research Associates (CRA) is a B2B manufacturer of custom-engineered process equipment flaring systems, thermal oxidisers, biogas compression and upgrading, gas processing skids, and burner management systems. We serve customers across oil & gas, chemicals, food & beverage, power, mining, biogas, and defence sectors in India and across four international regions. The Role We are looking for an After-Sales & Service Lead to build CRA's after-sales business from the ground up. With 300+ assets installed across India and abroad, the opportunity to create a structured, profitable aftermarket function is significant. You will own the customer relationship from final commissioning through the equipment lifecycle, build the AMC product and service delivery engine, and ensure every unit CRA ships generates recurring revenue, service data, and design feedback into the next generation of equipment. This is a builder's role, not a caretaker's. You will be designing sy...