After Sales

After Sales Tech Support
As an After Sales Tech Support, you will provide after-sales service and technical support for outdoor batteries, mobile power products, and more. This includes handling customer service inquiries such as returns, exchanges, and warranty claims, as well as guiding customersin Englishon product usage and troubleshooting. Your role is to ensure a positive, clear, and professional experience for English-speaking customers.

Responsibilities
Customer Service

• Respond to customer inquiries in English regarding products, returns, exchanges, warranties, and reorders.
• Address customer inquiries and resolve issues related to orders promptly and professionally.
• Handle any customer concerns or issues with empathy and professionalism.
• Strive to provide a positive and memorable customer experience on every call.

Additional Tasks

• Maintain up-to-date knowledge of products.
• Adhere to all co...