Aftercare Helpdesk Coordinator

Ballymore

Fixed Term East London, England Supervisors of Personal Care and Service Workers

Posted:

June 13, 2026

Location:

East London, England, United Kingdom

Job Description

  Aftercare Helpdesk Coordinator - 12 Month Fixed Term Contract (Canary Wharf) 
  Hours : 40 per week, Monday - Friday (either 8am - 5pm or 9am - 6pm) 
  Duties & Responsibilities 
 To provide a high level of service to customers at all times.
 To coordinate work tasks as scheduled from the Helpdesk system.
 To update and chase delegated tasks to ensure progress to SLA’s (Service Level Agreement).
 Obtain necessary information from customers to adequately describe the request or problem to ensure that the most suitable ‘resource’ is assigned to the job.
 Log all customer calls & emails received on to the ‘Ticketing’ database, keeping the database up to date at all times and to provide updates to the customer.
 To assist with the completion of enquiries for both reactive and planned communications.
 Keep accurate records of discussions or correspondence with customers and ensure all resid...
                

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Job Overview

Job Type: Fixed Term

Location: East London, United Kingdom

Posted: June 13, 2026

Deadline: July 23, 2026