Aftermarket Customer Support Representative, Level 3 M-F (Oaxaca de Juárez)

Job Description

• Support and review customer escalations for claims, invoice disputes, and overdue accounts until resolved
• Resolve Returned Merchandise Authorizations, customer claims and invoice disputes
• Attend CRM Front Desk requests
• Ensure Customer Purchase Orders are processed accurately and entered within a timely manner using the company ERP system (M3)
• Address pricing requests (RFQ) for routine and non-existent items, with various departments (Industrialization, Finance, Process Engineering, etc.) using historical data, catalogs, and a price calculator
• Utilize the M3 (ERP) system to respond to customer inquiries and update Customer Pos
• Participate in daily Customer PO updates with the aftermarket team (i.e., BOARD Reviews)
• Collaborate with operations and supply chain to expedite orders
• Assist in customer escalation with the Aftermarket Manager
• Partner closely with the Integrated P...