Aftermarket Customer Support Representative, Level 3 M-F

Company:- Safran Cabin- Job field:Customer services and support- Location:Santa Maria, California, United States- Contract type:Permanent- Contract duration:Full-time- Required degree:High School Diploma/GED Equivalent- Required experience:More than 5 years- Professional status:Employees / Staff- Spoken language(s):- English Fluent- Salary range:$40,270 - $68,150 USD- # ***********PUBLISHED **********- Job Description- Support and review customer escalations for claims, invoice disputes, and overdue accounts until resolved- Resolve Returned Merchandise Authorizations, customer claims and invoice disputes- Attend CRM Front Desk requests- Ensure Customer Purchase Orders are processed accurately and entered within a timely manner using the company ERP system (M3)- Address pricing requests (RFQ) for routine and non-existent items, with various departments (Industrialization, Finance, Process Engineering, etc.) using historical data, catalogs, and a price calculator- Utilize the M3 (ERP)...