Aftersales Administrator - BYD Waterford

Service/Aftersales Advisor - BYD Waterford

BYD is seeking a highly driven and customer-focused Service / Aftersales Advisor to join our busy dealership team. This is a key role where you will take ownership of the customer service journey, ensuring every customer receives a first-class experience from booking to vehicle handover. We are looking for someone confident, technically minded, and proactive-capable of thriving in a fast-paced environment.

Key Responsibilities

• Greet customers in a friendly, professional manner and guide them through the service process
• Accurately book vehicles in for service, maintenance, or repair
• Liaise between customers and the workshop team, ensuring clear communication of work required, timelines, and costs
• Prepare accurate service estimates and invoices
• Manage customer updates and follow-up calls
• Maintain high level...