Aftersales Advisor

Responsible to:

Service Manager



Main Purpose of Job:

We are currently recruiting for an Aftersales Advisor to join the Connolly Motor Group, within the Service and Parts team with Volvo Galway.

The role:

The successful candidate will be required to work within the Service and Parts team to continuously deliver the highest level of satisfaction to internal and external customers.

Role Responsibilities:

Assist in the organisation of daily service bookings

Welcome customers to the Service department and ensure customer satisfaction

Review vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)

Preparing accurate quotations for vehicle servicing and maintenance needs.

Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturer standards as ou...