Aftersales Consultant

As an Aftersales Consultant, you will be a key contributor to the delivery of the Retail Fitness programme, working closely with dealers to improve workshop productivity, efficiency, and overall aftersales performance. The role focuses on analysing existing dealer processes, implementing targeted action plans, and driving continuous improvement to achieve agreed key performance indicators (KPIs).

Responsibilities

• Conduct comprehensive assessments of dealer workshops to identify performance gaps and opportunities for improvement.
• Develop and implement targeted action plans aligned to the customer's Playbook to enhance workshop productivity, efficiency, and operational effectiveness.
• Drive improvements across key focus areas of the complete aftersales customer journey including optimisation of workshop performance.
• Utilise MSX reporting tools to monitor, track, and report against key performance indicat...