Aftersales Quality Control Management

Conduct Level-2 post-audit quality assessments at Service Workshops and Distributors to verify compliance with VinFast's procedures, regulations, technical standards, and service quality requirements.
Analyze audit results to identify non-conformities, performance gaps, systemic issues, and areas for improvement.
Develop corrective action plans and improvement programs based on assessment findings, ensuring clear timelines, measurable outcomes, and alignment with VinFast's quality objectives.
Collaborate closely with Service Operations, Technical, Warranty, and Distributor Management teams to ensure effective implementation of corrective actions.
Monitor and evaluate the effectiveness of improvement plans, providing follow-up assessments where necessary.
Lead training, coaching, and quality-awareness activities to elevate compliance and quality culture across the service network.
Prepare comprehensive audit reports, quality dashboards, and management reviews.
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