Aftersales Supervisor, HSR (9 Months Contract)

Understand the full spectrum of aftersales processes and seek continuous improvements 

Oversee client repairs, follow up and escalations 

Diligently check all incoming repairs to ensure repair expectations are communicated and met 

Expediate backorders and provide customers with accurate availability dates

Evaluate repairs and re-direct to the appropriate centre 

Follow up on quotations between customers, craftsmen and Paris 

Communicate with relevant departments to resolve issues, expedite orders and monitor shipments 

Manage shipments from centralized warehouse to Paris and local suppliers 

Manage shipments and documentations with logistics team 

Support aftersales daily briefings 

Analyze and evaluate the demand of aftersales services, to identify and...