Aftersales Supervisor, HSR

MAIN RESPONSIBILITIES:
After Sales Services for HSR
Understand the full spectrum of aftersales processes and seek continuous improvements
Oversee client repairs, follow up and escalations
Diligently check all incoming repairs to ensure repair expectations are communicated and met
Expediate backorders and provide customers with accurate availability dates
Evaluate repairs and re-direct to the appropriate centre
Follow up on quotations between customers, craftsmen and Paris
Communicate with relevant departments to resolve issues, expedite orders and monitor shipments
Manage shipments from centralized warehouse to Paris and local suppliers
Manage shipments and documentations with logistics team
Support aftersales daily briefings
Analyze and evaluate the demand of aftersales services, to identify and implement solutions
Systems and Tools
Mastery of the Aftersales system, including follow up and validations of HCare storecards
Maintai...