Aftersales Supervisor, HSR

MAIN RESPONSIBILITIES:

After Sales Services for HSR 

• Understand the full spectrum of aftersales processes and seek continuous improvements 

• Oversee client repairs, follow up and escalations 

• Diligently check all incoming repairs to ensure repair expectations are communicated and met 

• Expediate backorders and provide customers with accurate availability dates

• Evaluate repairs and re-direct to the appropriate centre 

• Follow up on quotations between customers, craftsmen and Paris 

• Communicate with relevant departments to resolve issues, expedite orders and monitor shipments 

• Manage shipments from centralized warehouse to Paris and local suppliers 

• Manage shipments and documentations with logistics team 

• Support aftersales daily briefings 

• Analyze and evaluate the demand of aftersale...