Aftersales Support Administrator

We are seeking an Aftersales Administrative to support customers, handle service requests, manage warranty cases, coordinate onsite inspections and ensure a smooth aftersales experience.

You will communicate with homeowners, installers, and internal teams to ensure timely and effective issue resolution.

Ideal candidates have strong communication skills, basic technical understanding, and experience in customer service or after-sales roles.

Key Responsibilities:

• Provide timely support to customers, dealers, IDs, and contractors on after-sales issues.
• Coordinate product inspections, onsite visits, and service appointments with technicians.
• Manage warranty claims, prepare service reports, and follow up on pending cases.
• Communicate technical findings, recommended solutions, and service outcomes clearly to stakeholders.
• Liaise with the supply chain and warehouse for replacement parts and service stock management. <...