Agency Helpdesk

AIA

Full time Indonesia, Jakarta Information and Record Clerks

Posted:

February 28, 2026

Location:

Indonesia, Jakarta, Indonesia

Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
About the Role
Responsible for handling customer inquires via telephone, email, or online platform• Provide timely response to customers in areas of product information, outpatient / inpatient services, claims, premium payment and policy termination
• Process customer instructions / request
• Troubleshoot and resolve customer complaint
• May reach out to customers whose policies have lapsed in an attempt to retain them

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Job Overview

Job Type: Full time

Location: Indonesia, Indonesia

Posted: February 28, 2026

Deadline: April 09, 2026