Agency Loan Servicing Team Lead

Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.

+ Addresses more complex escalated customer requests and transactions or escalates with recommendations.
+ Provides advice and guidance to assigned business/group on implementation of solutions.
+ Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
+ Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
+ Participates in defining the communication plan designed to positively influence or change behaviour; develops tailored mes...