Agency Officer, CCO

Business Partners Performance and Management

• Attend incoming calls from Business Partners relating to targets, system defects issues, performance and others
• Attend complaints/enquiries from business partners or internal parties within the stipulated timeline
• To ensure monthly target is given to all Business Partner and performance is evaluated via monthly report card and exercise the Performance Improvement Plan (PIP) on timely basis.
• Undertake other duties assigned by Management from time to time 
• Involvement in the empanelment and termination of Business Partners
• To consistently check on the assignment, abort, adnormality in Business Partner systems on accounts assigned (JURIS)

People Management

• Liaise with Team Manager on customer's and Business Partners' issues 
• Liaise with other relevant departments or teams on daily reporting (if any)
• Liasie with other Department...