Agency Reward and Support Assistant

Position Responsibilities:

• Assists Agency Rewards and Support team and related initiatives ensuring delivery of high-quality service to the agency force within agreed turn-around time to improve distributor experience and drive engagement.
• Assists and resolves distributor issues related to onboarding requirements within agreed turn-around time, either through direct handling or escalation to the concerned business unit.
• Assists in projects like process review, documentation and improvement including digitization of applicable rewards services to drive engagement of the agency force.
• Collaborates within ACER, DRQC and Compliance teams on Advisor and Leader status particularly in relation to granting recognition and release of rewards or incentives.

Rewards Administration  

• Handles Financial Advisor and Agency Leader onboarding requirements specifically Company ID, business cards, and Company related ce...