Agent - Air Export, Customer Service

Expeditors
Full-time Petaling Jaya, Selangor Information and Record Clerks
Posted:
May 27, 2026
Location:
Petaling Jaya, Selangor, Malaysia

Job Description

Job Description

Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.

  • Track and trace shipments as required.
  • Ensure timely movement and delivery of freight to customers. 
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client invoicing.
  • Interact with our customers in arranging their shipments, exceeding customer service expectations.
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Ensure all customers' standard operating procedures are followed and updated.
  • Meet KPI standards, as per the company procedures.
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    Job Overview

    Job Type: Full-time
    Location: Petaling Jaya, Malaysia
    Posted: May 27, 2026
    Deadline: July 06, 2026