Agent, CEL CO Direct Guest Service

POSITION SUMMARY: 

The Pre-Cruise Service Agent at Celebrity Cruises is part of a dynamic Global Contact Center responsible for delivering exceptional service and creating memorable vacation experiences for our customers (both direct guests and travel partners.) Pre-Cruise Service Agents will leverage The Celebrity Way to deliver consistent, elevated hospitality while utilizing their customer skills to service cruise bookings effectively. This role requires strong communication skills, a commitment to customer satisfaction, and the ability to position and sell Celebrity Cruises products and services. Agents may handle inbound and outbound calls, email inquiries, and manage reservations while adhering to company protocols and quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Ability to handle both inbound and outbound phone calls from/to direct guests and/or travel partners. Provide accurate information regarding Celebrity Cruises products, service...