Agent digital en ligne / Digital Online Agent

About the Position

We are looking for a charismatic, professional personality focused on customer service, with a passion for beauty products.

As an online agent, you will be interacting with consumers and providing assistance.

Hours

Hours: Approximately 25 to 40 hours/week

Responsibilities

• Interact with clients via live chat to promptly address their questions, concerns or issues
• Provide accurate information on products, services and policies
• Clarify customer questions about orders, payments, returns and other service-related topics
• Assist customers in selecting products by understanding their needs and recommending suitable products
• Guide customers through online purchasing steps and troubleshoot any technical issues they encounter
• Handle customer complaints professionally and empathetically, aiming to resolve issues effectively
• Escalate complex or unr...