Agent Enablement Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Agent Enablement & Vendor Operations Manager. In this role, you will have the opportunity to lead a dynamic team that supports BPO partners across various industries. Your strategic oversight and implementation of coaching and performance initiatives will be crucial in enhancing customer satisfaction, quality, and operational efficiency. You will collaborate closely with cross-functional teams to ensure that all programs are not only effective but also sustainable, leveraging data-driven insights for continuous improvement. This position offers a significant chance to influence operational outcomes in a high-paced environment while supporting agent development and organizational growth.

Accountabilities

• Leading and developing a team of Performance Specialists for Agent Enablement & Vendor Operations.
• Owning the strategy for coaching frameworks and pe...