Agent Experience & Process Improvement Analyst

A financial services company in Santiago de Querétaro is looking for an Agent Experience Analyst to evaluate agent needs and enhance internal workflows.
This role involves collaborating with various teams to document processes, interpret data, and formulate procedural manuals.
Candidates should have a Bachelor's degree and strong analytical and communication skills.
The position offers a competitive salary estimated between 210,000 to 250,000 MXN annually, along with comprehensive benefits including Christmas bonus, life insurance, and work-life balance.
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