Agent: Inbound Contact Customer Center Braamfontein

PRIMARY PURPOSE

The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication /interaction with Bidvest Bank Clients. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with Client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with predetermined Bidvest Bank processes, standards and protocols.



MINIMUM REQUIREMENTS

REQUIRED MINIMUM EDUCATION AND TRAINING

• Matric

• RE 5

• FAIS recognized qualification or equivalent is preferred



REQUIRED MINIMUM WORK EXPERIENCE

• 1 - 2 years relevant experience in a Customer Contact Centre environment

• Proficient i...