Agent - Nutun

We are a people orientated business that provides outsourced contact centre solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

Role Qualifications and Experience:

• Matric is essential
• Clear Crim/Credit
• Able to work nightshift in Kingsmead(Durban CBD)
• Strong Customer Service experience
• Minimum 1 year 6 Months international call centre experience
• Retail and Upsell is advantageous

Job Objectives:

• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and c...