Agent - Ocean Export

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI. 

 

Major Duties and Responsibilities:      

• Interact with our customers in processing their international shipments by following Procedure set by the company in OPS, and meeting customer’s expectations. 
• Understand department process flow and ensure correct entry timely.
• Preparation & Updating of DLSOP to ensure all customers standard operating procedures are in place.
• Screening of customer’s creditability before shipment.
• Screening of MK denial parties before shipment.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Contribute to maintain good relationships with suppliers (Ship...