Agent Performance Specialist

Responsibilities

• Monitoring HMS Agent (sales agent)’s sales funnel status and deep-dive into their performance
• Regular performance monitoring reports to management level
• Suggestion of Agent performance enhancement plan by translating performance into actionable insights 
• Management and negotiation of contractual relationships with Agents
• Development of a regular agent performance management scheme, and tracking-logic of remuneration
• Calculation, execution, and monitoring agent remuneration scheme on a regular basis
• Implementation of agent KPI monitoring structure in line with an IT system tool
• High interactions with sales department for monitoring and tracking sales data and performance of agents
• High interactions with finance department to securing correct and timely payments to agents