Agent, Points Choice Support

Agent, Points Choice Support - Contractual

The Points Choice Project Support (PCPS) team is responsible for supporting our loyalty program by providing timely, accurate, and professional administrative assistance. This position is temporary for a period of 6 months, with the possibility of an extension if business needs change. Successful PCPS team members may then be transitioned into a frontline contact center position with either Royal Caribbean International or Celebrity Cruises. This position is not guest-facing and supports two brands: Royal Caribbean International and Celebrity Cruises. This team will work from home 80% of the time and in the office 20% of the time (4 weeks at home, 1 week in office in rotation).

PCPS team members respond to member submissions in an expedient manner, providing resolution in one contact, while delivering excellent service in alignment with the brand vision. This team accurately assesses guest needs and meticulously records indivi...