Agent Support Specialist (Fluent in English)

Purposes of Role:

Agent Support Specialist is a position within ATI Business Group to support one of our biggest clients based in Australia. This Position will report directly to the Team Leader or Senior Team Leader to that account. In general, this role will be responsible for Assisting Agents globally to manage Land or Air Booking.

Responsibilities:


+ To resolve agent issues related to Land or Air booking as first resolution through chat, phone or email.

+ Assisting suppliers via phone lines or email.

+ To manage the inquiry in a timely manner.

+ Support to escalate the higher inquiries to the respective key person.


Requirements:


+ Bachelor's degree in any Major

+ Fluent in English (Speaking, Listening, and Writing)

+ Have 1+ year working experience in Customer Service with English communication skills

+ Fresh graduates with advanced levels of English communication skills...